Support guidance.
Verified support contact channels are not yet available.
If money is at risk
Contact your financial institution through its official app or an independently verified channel. Do not rely on contact details supplied only in a suspicious message.
If an account is at risk
Use the affected provider’s official recovery process. Never share passwords, one-time codes, PINs or recovery codes with someone offering help.
If a check fails
An error or unavailable check is not a safety result. Keep the error reference, if one is shown, without copying passwords, private reports or payment details into it. There is no verified technical support channel listed here yet.
Responses about published reports
The report-abuse page accepts private responses about published reports from verified account holders. It is separate from general support. Submitting a response does not itself change a report or risk result.
Limits of this guidance
CyberShield JA is not an emergency service and cannot guarantee recovery of money or accounts. No support response time is promised.